Welcome to JAM!

Live True Wireless Bluetooth® Earbuds
$119.99

Live True Wireless Bluetooth® Earbuds

Live True Wireless Bluetooth® Earbuds
119.99

More Views

Live True Wireless Bluetooth® Earbuds
HX-EP900

Availability: In stock

The wireless Live True earbuds have up to 3 hours of playtime, and the carrying case doubles as a charger (good for up to 15 charges for 48 hours of playtime). No lie--use the case as a back-up battery for other devices, too.

* Required Fields

$119.99
The wireless Live True earbuds have up to 3 hours of playtime, and the carrying case doubles as a charger (good for up to 15 charges for 48 hours of playtime). No lie--use the case as a back-up battery for other devices, too.

Stay Put

Ultra-light silicone is ergonomically designed to sit comfortably in your ears for hours.

Wireless Freedom

Be free from any cables or neckbands for unrestricted movement.

True wireless

Take the Call

Answer your phone without disconnecting your Live True earphones.

Hands-free calling

Quick Specs

Diagram HX-EP900
Dimensions
  • Height: 3.23 in
  • Width: 2.00 in
  • Depth: 1.44 in
  • Weight: 0.25 lbs
  • Playtime (3 hours)
    Playtime (3 hours)
  • Bluetooth®
    Bluetooth®
  • Sweat & Rain Resistant (IPX4)
    Sweat & Rain Resistant (IPX4)
  • Hands-Free Calling
    Hands-Free Calling
  • Truly Wireless
    Truly Wireless

In the Box

Packaging HX-EP900
In the Box HX-EP900
  • Live True earbuds
  • Charging case
  • 4-size ear tips: XS, S, M, L
  • 3-size double ear tips: S, M, L
  • USB charging cable
  • Quick Start Guide

Customer Reviews

Live True Wireless Bluetooth® Earbuds is rated 3.6 out of 5 by 342.
Rated 1 out of 5 by from mono only One day only. Tried several times (including troubleshooting, but earbuds don't connect with each other. Only mono is visible.Light doesn't come on one of the headphones, so recharged in case, switching. Problem probably with case. Should not be this much trouble. Will return.
Date published: 2020-10-05
Rated 4 out of 5 by from Great Product Love my wireless headphones!! My only reason for not giving 5 stars is after a few months the charging case isn't working properly so it takes much longer to charge.
Date published: 2020-08-16
Rated 2 out of 5 by from Unreliable Connectivity Sound and comfort are great. Only issue, which in my opinion is a big one, is they are extremely inconsistent when it comes to connection. Some days they work pretty well. Some days i cant get them to stay connected for longer than 2-3 min at a time! For the amount of reviews that say the same thing i really hope they take this seriously and address this seeing as for a few bucks more you can get a solid true wireless earbud!
Date published: 2020-08-13
Rated 2 out of 5 by from Great sound but some probably Bought the about a 2 month ofter vacation and work great but they never stayed connected to my android A10E I had to reconnect then evry 3 minutes the longest time they stayed connected is 20 min the battery time is very short (time of battery:52 minutes and 26 seconds *was time 3 time and that the average I got * but besides that I love them the comfortable but thet the only problems I have
Date published: 2020-08-09
Rated 4 out of 5 by from 2 years and still working strong I've had these earbuds for 2 years now. Though I cant seem to get them to sync to eachother I only use one at a time to let the other charge. All in all I have loved using them and will be passing them down to my wife who needs them more than I do
Date published: 2020-08-01
Rated 1 out of 5 by from Buyer beware I tried to leave a review regarding both the defective product I purchased along with the fact it took multiple attempts to contact customer service it took over 1 month for them to akwnoledge my attempts to make a warrenty claim. The company also stated my first review" didn't meat their guidlines" despite only politely describing my experience.
Date published: 2020-06-17
Rated 2 out of 5 by from Relic from 2016 These may have been worth the price back in 2016 (when apparently it won the Red Dot Award for Design) but in 2020 there are better earbuds to be had at a fraction of the price. Compared to others in its price range, these are bulky, clunky, and frustratingly basic — no volume controls and only picks up phone calls in one earbud for starters! Unless you can find them for around ten bucks, not a smart purchase in the least.
Date published: 2020-06-16
Rated 2 out of 5 by from Bad sound quality when volume high Sound quality is poor when volume is high, earbuds took a while to pair together and couldn’t find phone at first but once this was done it connected much easier and faster. No where near as good as any other jam products I have tried.
Date published: 2020-06-15
  • y_2020, m_10, d_22, h_17
  • bvseo_bulk, prod_bvrr, vn_bulk_3.0.12
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_342
  • loc_en_CA, sid_HX-EP900, prod, sort_[SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_jam-audio
  • bvseo_sdk, p_sdk, 3.2.1
  • CLOUD, getContent, 7.25ms
  • REVIEWS, PRODUCT

Why do my earbuds keep disconnecting during play? (They are both fully charged & the bluetooth device is close) These earbuds are brand new & I'm starting to regret the purchase.

Asked by: Mirese
We are sorry to hear this. Please try to reset the earbuds using the following steps: 1. Turn the Bluetooth off on the device you are wanting to pair (also make sure all other Bluetooth is off in the area you are trying to pair). 2. Take the earbuds out of the case. 3. Press and hold the multi-function (JAM) button for 3 seconds on both earbuds to turn them off. 4. Quick press multi-function (JAM) button once one each earbud to turn them on, allow the earbuds 10-15 seconds to power on. 5. Quick press multi-function (JAM) button twice to put earbuds in pairing mode. 6. Give the earbuds 30-60 seconds to connect to each other. 7. Turn Bluetooth on; on the device you want to connect to. 8. Select the Jam earbuds in available devices. If this does not resolve the issue, please return the earbuds to the place of purchase.
Answered by: Daniel
Date published: 2020-08-17

How much is a replacment earbud for the left side?

Asked by: Floyd
Thank you for your question. We are currently in the process of adding replacement parts to our website. Please visit our website in the near future for availability.
Answered by: Daniel
Date published: 2020-08-11

I've had mine for couple of years now and I love the product, I will recommend it to my family and friends. The problem now is only one is working properly, I can't get the other side to work. I love my Jam but now they are not working.

Asked by: Jandal
We are sorry to hear this. Please contact Consumer Relations at cservice@jamaudio.com for assistance.
Answered by: Daniel
Date published: 2020-05-12

I have jam ultra wireless earbud. I losr left side bud. Where i can buy only one bud?

Asked by: Joha1234
We are sorry to hear this. Please contact Consumer Relations at cservice@jamaudio.com for assistance.
Answered by: Daniel
Date published: 2020-07-03

Can you connect these to multiple devises. I dont mean at the same time but being able to connect them to my phone and then to my tablet without having to pair them all over again?

Asked by: Judy2020
Thank you for your question. The earbuds will pair to one device at a time. You will need to pair to each device as you change devices.
Answered by: Daniel
Date published: 2020-04-01

Can you connect these to multiple devises. I dont mean at the same time but being able to connect them to my phone and then to my tablet without having to pair them all over again?

Asked by: Judy2020
Thank you for your question. The earbuds will pair to one device at a time. You will need to pair to each device as you change devices.
Answered by: Daniel
Date published: 2020-04-01

I'm having trouble using both of the EarPods at the same time. They're both connected to my device, but the audio switches sides. What can I do about that? E.g resetting them and how could I go about that?

Asked by: Amabel
Thank you for contacting us. We are sorry to hear about the issue you are having with your earbuds, below are some reset and connecting instructions. Please attempt to reset the earbuds, if this does not work please contact us back. 1. Turn the Bluetooth off on the device you are wanting to pair (also make sure all other Bluetooth is off in the area you are trying to pair). 2. Take the earbuds out of the case. 3. Press and hold the multi-function (JAM) button for 3 seconds on both earbuds to turn them off. 4. Quick press multi-function (JAM) button once one each earbud to turn them on, allow the earbuds 10-15 seconds to power on. 5. Quick press multi-function (JAM) button twice to put earbuds in pairing mode. 6. Give the earbuds 30-60 seconds to connect to each other. 7. Turn Bluetooth on; on the device you want to connect to. 8. Select the Jam earbuds in available devices.
Answered by: Daniel
Date published: 2020-07-08

When I orginally got my tru wireless ear buds they both paired in jam ultra or mono. Now when using the right one just flashes red and will not pair with left. Left connects to jam ultra

Asked by: Chatty
We are sorry to hear this. Please contact Consumer Relations at 1-888-802-0040 Monday – Friday 8:30 A.M. to 7:00 P.M. EST for assistance.
Answered by: Daniel
Date published: 2020-03-01

I have one earbud I can’t get off of mono.  Can anyone tell me how to do this?  It always just flashes red/blue no matter what I try.

Asked by: Skinney
We are sorry to hear this. Please contact Consumer Relations at 1-888-802-0040 Monday – Friday 8:30 A.M. to 7:00 P.M. EST for assistance.
Answered by: Daniel
Date published: 2020-09-29

How to fix sound high in one bud and low in the other.

Asked by: Melodramaticmike
We are sorry to hear this. Please contact Consumer Relations at 1-888-802-0040 Monday – Friday 8:30 A.M. to 7:00 P.M. EST for assistance.
Answered by: Daniel
Date published: 2020-03-01

Why is my earbuds one is louder than the other?

Asked by: Lulu
We are sorry to hear this. Please contact Consumer Relations at 1-888-802-0040 Monday – Friday 8:30 A.M. to 7:00 P.M. EST for assistance.
Answered by: Daniel
Date published: 2020-03-01

One is louder than the other

Asked by: Michael mouth
We are sorry to hear this. Please contact Consumer Relations at 1-888-802-0040 Monday – Friday 8:30 A.M. to 7:00 P.M. EST for assistance.
Answered by: Daniel
Date published: 2020-03-01

Can I order the left earbud? If so how much?

Asked by: Bigobubba
Please contact Consumer Relations at 1-888-802-0040 Monday – Friday 8:30 A.M. to 7:00 P.M. EST for assistance.
Answered by: Daniel
Date published: 2020-03-01

I bought my earbuds about a month ago and they have been working fine until today my right earbud wouldn't sync with my left what could I do to fix that

Asked by: Bcwlkr
If your earbuds don’t sync to each other automatically, quick double-press the “play/ pause” button on both earbuds at the same time. This will put your earbuds into sync mode, and the LEDs will pulse blue. Once connected to each other, the LEDs will turn solid blue for 5 seconds. Your earbuds will then go into pairing mode and begin searching for a Bluetooth device, and the LEDs will quick flash blue. Please contact Consumer Relations at 1-888-802-0040 Monday – Friday 8:30 A.M. to 7:00 P.M. EST if you need further assistance.
Answered by: Daniel
Date published: 2020-03-01

Can I use my earbuds on my mini Ipad 

Asked by: Christiansister
Thank you for your question. The ear buds can connect to any Bluetooth device. Enable Bluetooth on your device. From the Bluetooth menu, select “Jam Ultra.” When the device and Ultra are connected, you will hear a tone. This means pairing is complete.
Answered by: Daniel
Date published: 2020-03-01

My right ear bud is not charging. When I place it in the case no lights turn on. Also the sound is incredibly low on it so much so I’m not sure it’s on. How can I fix both these issues? 

Asked by: Richie_0913
We are sorry to hear this. Please contact Consumer Relations at 1-888-802-0040 Monday – Friday 8:30 A.M. to 7:00 P.M. EST for assistance.
Answered by: Daniel
Date published: 2020-03-01

have paired the headphones to my Phone and only one earbud is working. Specifically the left one. The right one shows it’s charging in the case, but when I take it out in attempt to pair the bud. Nothing is happening. No light or sound at all. 

Asked by: Liz3256
If your earbuds don’t sync to each other automatically, quick double-press the “play/ pause” button on both earbuds at the same time. This will put your earbuds into sync mode, and the LEDs will pulse blue. Once connected to each other, the LEDs will turn solid blue for 5 seconds. Your earbuds will then go into pairing mode and begin searching for a Bluetooth device, and the LEDs will quick flash blue. Please contact Consumer Relations at 1-888-802-0040 Monday – Friday 8:30 A.M. to 7:00 P.M. EST if you need further assistance.
Answered by: Daniel
Date published: 2020-03-01

how to a charge it?

Asked by: alexis32
Thank you for your question. To charge your earbuds, place them into the portable case. The red LEDs show that they are charging. If the red LEDs do not appear when placed in the case, adjust the earbuds to make sure they are in line with the charging contacts. When fully charged, the LEDs will shut off. To charge the portable case, plug the small end of the micro USB cable into the micro USB port, located on the right side of the case. The LED on the case will show solid red when charging. When the portable case is fully charged, the LED will shut off.
Answered by: Daniel
Date published: 2020-03-01

What do i do if only one earbud is working

Asked by: Anonymous
If your earbuds don’t sync to each other automatically, quick double-press the “play/ pause” button on both earbuds at the same time. This will put your earbuds into sync mode, and the LEDs will pulse blue. Once connected to each other, the LEDs will turn solid blue for 5 seconds. Your earbuds will then go into pairing mode and begin searching for a Bluetooth device, and the LEDs will quick flash blue. Please contact Consumer Relations at 1-888-802-0040 Monday – Friday 8:30 A.M. to 7:00 P.M. EST if you need further assistance.
Answered by: Daniel
Date published: 2020-03-01

I have two pairs of the these and both have recently developed problems. The one pair, it appears only one earbud is connecting. The other earbud just beeps. The other pair plays things a really low level and the quality is subpar.

Asked by: jwillier
We are sorry to hear this. Please contact Consumer Relations at 1-888-802-0040 Monday – Friday 8:30 A.M. to 7:00 P.M. EST for assistance.
Answered by: Daniel
Date published: 2020-03-01

My ear buds are only flashing red and blue red then what do I have to do to get them removed. cause i can’t get them to pair 

Asked by: Anonymous
The LED indicator will flash red and blue when the earbuds are in paring mode. Enable Bluetooth on your device. From the Bluetooth menu, select “Jam Ultra.” When the device and Ultra are connected, you will hear a tone. This means pairing is complete.
Answered by: Daniel
Date published: 2020-03-01

I bought these back in December of 2018 and the last 3 months I have static when I use them. The first 3 months there were great once I got pass the pairing to each other, but the quality has gone down since. What would cause this?

Asked by: jbrown3793
We are sorry to hear this. Please contact Consumer Relations at 1-888-802-0040 Monday – Friday 8:30 A.M. to 7:00 P.M. EST for assistance.
Answered by: Daniel
Date published: 2020-03-01

How do you know when the case needs charging?  I know you get about 15 charges for the buds, but is there any indicator that the case charge is getting low on power other than going to charge the buds and finding the case is dead?

Asked by: NjDeb
Thank you for your question. The LED on the case will show solid red when charging. When the portable case is fully charged, the LED will shut off.
Answered by: Daniel
Date published: 2020-03-01

When I place my earbuds in the case the red light comes on then turn off almost immediately. I have to keep moving them around to get then to charge. Can this be fixed??

Asked by: Mandi1014
We are sorry to hear this. Please contact Consumer Relations at 1-888-802-0040 Monday – Friday 8:30 A.M. to 7:00 P.M. EST for assistance.
Answered by: Daniel
Date published: 2020-03-01

Will not pair with my Amazon fire tablet. When I try to pair, they show up as, 42:C4:C7:50:50:78. Then I get the message could not pair with 42:C4:C7:50:50:78 because of incorrect pin or passkey. What can I do to get them to pair?

Asked by: Lynn 24
Thank you for your question. Enable Bluetooth on your device. From the Bluetooth menu, select “Jam Ultra.” When the device and Ultra are connected, you will hear a tone. This means pairing is complete. Please contact Consumer Relations at 1-888-802-0040 Monday – Friday 8:30 A.M. to 7:00 P.M. EST if you need further assistance.
Answered by: Daniel
Date published: 2020-03-01

my headphones are playing from the back of the bud

Asked by: Camden
We are sorry to hear this. Please contact Consumer Relations at 1-888-802-0040 Monday – Friday 8:30 A.M. to 7:00 P.M. EST for assistance.
Answered by: Daniel
Date published: 2020-03-01

Why do the earbuds turn off every 5 min while listening to music? They are fully charged.

Asked by: Silent_warrior
We are sorry to hear this. Please contact Consumer Relations at 1-888-802-0040 Monday – Friday 8:30 A.M. to 7:00 P.M. EST for assistance.
Answered by: Daniel
Date published: 2020-03-09

How do i make the case to charge my phone. My phone uses a usb-C charger and i have the cable for it. But after fully charging the case then connecting it to my phone nothing happens. Is there something i'm not doing ?

Asked by: ewuleSmart
Thank you for your question. This charging case can only be used to charge your earbuds. It will not charge any other mobile devices.
Answered by: Daniel
Date published: 2019-11-27

I have a pair of these I got about 2 months ago. They pair to each other then my phone, but when I start to play music the right one crackles and shuts off. I really love these headphones can anyone help me figure out why they are doing this?

Asked by: Nykali
Thank you for your question. We are sorry to hear about the issue you described, we would like to get some additional information regarding this issue, we would also like to get this product back for our quality team to test. Please contact our consumer relations department at 1-888-802-0040 M-F 8:30am-7:00pm ET.
Answered by: Daniel
Date published: 2020-01-19

Which Bluetooth is it??? 5.0?? What is the driver made of??

Asked by: Bobby
Thank you for your questions. The Bluetooth version is 4.0
Answered by: Daniel
Date published: 2019-05-03
  • y_2020, m_10, d_22, h_17CST
  • bvseo_bulk, prod_bvqa, vn_bulk_3.0.12
  • cp_2, bvpage2n
  • co_hasquestionsanswers, tq_146
  • loc_en_CA, sid_HX-EP900, prod, sort_[SortEntry(order=NUM_ANSWERS, direction=DESCENDING)]
  • clientName_jam-audio
  • bvseo_sdk, p_sdk, 3.2.1
  • CLOUD, getContent, 2.62ms
  • QUESTIONS, PRODUCT