Welcome to JAM!

Live True Wireless Bluetooth® Earbuds

Live True Wireless Bluetooth® Earbuds

Live True Wireless Bluetooth® Earbuds

More Views

Live True Wireless Bluetooth® Earbuds

Availability: In stock

The wireless Live True earbuds have up to 3 hours of playtime, and the carrying case doubles as a charger (good for up to 15 charges for 48 hours of playtime). No lie--use the case as a back-up battery for other devices, too.

* Required Fields

The wireless Live True earbuds have up to 3 hours of playtime, and the carrying case doubles as a charger (good for up to 15 charges for 48 hours of playtime). No lie--use the case as a back-up battery for other devices, too.

Stay Put

Ultra-light silicone is ergonomically designed to sit comfortably in your ears for hours.

Wireless Freedom

Be free from any cables or neckbands for unrestricted movement.

True wireless

Take the Call

Answer your phone without disconnecting your Live True earphones.

Hands-free calling

Quick Specs

Diagram HX-EP900
  • Height: 3.23 in
  • Width: 2.00 in
  • Depth: 1.44 in
  • Weight: 0.25 lbs
  • Playtime (3 hours)
    Playtime (3 hours)
  • Bluetooth®
  • Sweat & Rain Resistant (IPX4)
    Sweat & Rain Resistant (IPX4)
  • Hands-Free Calling
    Hands-Free Calling
  • Truly Wireless
    Truly Wireless

In the Box

Packaging HX-EP900
In the Box HX-EP900
  • Live True earbuds
  • Charging case
  • 4-size ear tips: XS, S, M, L
  • 3-size double ear tips: S, M, L
  • USB charging cable
  • Quick Start Guide

Customer Reviews

Live True Wireless Bluetooth® Earbuds is rated 3.6 out of 5 by 352.
Rated 1 out of 5 by from Frustrated! I purchased the JAM Live True earbuds about a year ago. Actually, I purchased a set for someone else too. The sound quality is awesome. However, they don't seem to pair anymore and if they do pair, I can only hear out of the left earbud and my phone shows I'm connected to Jam Ultra (not Mono). This is very disappointing and frustrating! I paid a lot of money for them and I can't use them. In addition, when in the case, they always show red status, but seem to be charged?!
Date published: 2020-12-27
Rated 1 out of 5 by from Not worth the money Less than 4 months, left ear bud started to come apart. Customer service never responded to multiple requests for help I made. The warranty is useless if you can't get anyone from Jam audio to respond and take responsibility. Now I'm having sync issues with the earbuds too. So.... that was a waste of money. It hasn't even been half a year of having these. Folks should be complaining to the better business bureau.
Date published: 2020-12-24
Rated 4 out of 5 by from Surprised I have a pair of Jam Tru wireless earbuds and Beats Powerbeats3. The Jam Tru sound so much better for music; rock, rap, jazz, etc. I use for Jams for music and the Beats are beaters for work as a wireless communications set. Easy to connect with a Pixel phone. Great for listening to Spotify.
Date published: 2020-12-18
Rated 1 out of 5 by from Horrible connectivity Won't stay connected. Won't pair. Extremely inconsistent. Costumer service mays well be non-existent. Stay on hold, only to leave a message, to never be called back.
Date published: 2020-12-07
Rated 3 out of 5 by from Great sound, hard to connect The design and sound is great. However sometimes I just suffice with listening to only one ear because they will be stubborn and only connect to mono for some reason. Other times I can only connect both ears on my phone and my laptop struggles to connect both. If this can be fixed, I'd buy these again
Date published: 2020-11-22
Rated 1 out of 5 by from Disappointed This product is not user friendly. I paired it and only got mono for 3 month then when I tried to connect it came up with two choices of mono and live. The. Both worked. It was not given as an option at first. Then after 5 months the box stopped charging. The plug failed so a lot of money for a poor product. Very disappointed.
Date published: 2020-11-19
Rated 1 out of 5 by from Technological issues Got the buds 2 months ago. Was very excited to use them. I work in a kitchen and the plan was to use them for answering phone calls while working. Often, The buds don't connect automatically to the phone. Often, which is the most annoying thing about the buds, while connected and playing something, the sound fades (not stopping and continues from where it left off) but the sounds on the buds fade, stop and resume playing. (while you missed a few seconds) Often, it's not charging one of the buds. The buds also randomly disconnect from the Bluetooth. The buds also dont stay put in the ear, they fell off several times, I lost one of them (but eventually found it) Would appreciate a reach out from the company
Date published: 2020-11-17
Rated 2 out of 5 by from decent, but could be better I like the way these earphones sound, the design is nice too. I just wish it had an app. And the earbuds often restart themselves which is very annoying. How do I stop that from happening all the time?
Date published: 2020-11-12
  • y_2021, m_1, d_17, h_21
  • bvseo_bulk, prod_bvrr, vn_bulk_3.0.12
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_352
  • loc_en_CA, sid_HX-EP900, prod, sort_[SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_jam-audio
  • bvseo_sdk, p_sdk, 3.2.1
  • CLOUD, getContent, 12.78ms

Can you use just one earbud and leave the other in the case?

Asked by: Emilee
Actually yes keep one in the charger n only press the button on one n go to Bluetooth n it’s gonna say live mono n connect 
Answered by: User
Date published: 2020-12-01

True live ear buds brought my brother from USA when he is visiting us! ear buds excellent sound quality!! my problem is the ear buds never pair each other! either jam ultra works or jam ultra works!! unfortunately it never pairs even i fallow manual book

Asked by: IqbalHuzair
Turn off phones Bluetooth. Then press buttons on both headsets either two or three times..they should pair just fine.
Answered by: Babooshky
Date published: 2020-11-02

How do you see what percentage of charge the earbuds and the charging case are, on an iPhone?

Asked by: Kirsty5
Thank you for your question. It is different on other devices. Apple support will be able to tell you this information.
Answered by: Daniel
Date published: 2020-11-02

One of a sudden my right earbud’s volume dropped significantly. The left one works fine. I already restarted them, but it is still the same. 

Asked by: Joël57
I am having the same issue -- the right earbud is significantly lower volume than the left. I've done the steps outlined above three times and it doesn't make one difference in the performance of the earbuds. This started happening earlier this week. Is there anything else which can be done to reset or correct this issue?
Answered by: Dano8800
Date published: 2020-09-22

I have had 5 pair sound quality is great only problem I have had the left side has went out on them all

Asked by: Big Bank Frank
I had the same issue and I ended up finding the answer on a Best Buy blog - holding down the right side button to reset and re-pair the headphones worked. Periodically they do seem to lose connection but I'm always able to get it back using the reset.
Answered by: gmf2020
Date published: 2020-10-22

Why would the headphone disconnect after 2 mins of being conecting?

Asked by: MrsTeflon
Thank you for your question. The headphones will disconnect automatically if they are idle for too long (not playing any music), if they travel too far away from the device they are connected to, or if the battery on them is depleted.
Answered by: Daniel
Date published: 2020-09-22

I’ve followed the steps mentioned in the QandA. My buds still will not sync.

Asked by: Mimi
Thank you for contacting us. If you've followed the steps correctly with no luck connecting, please contact us at 888-802-0040 for further assistance and troubleshooting.
Answered by: Daniel
Date published: 2020-06-03

Why is one earbud so much quieter then the other? Like I can barely here it. Pretty disappointed to be honest

Asked by: Skeezix0323
We are sorry to hear this. Please contact Consumer Relations at 888-802-0040 Monday through Friday 8:30 a.m. to 5:00 p.m. EST or email cservice@jamaudio.com for assistance.
Answered by: Daniel
Date published: 2020-09-23
  • y_2021, m_1, d_16, h_17CST
  • bvseo_bulk, prod_bvqa, vn_bulk_3.0.12
  • cp_1, bvpage1
  • co_hasquestionsanswers, tq_147
  • loc_en_CA, sid_HX-EP900, prod, sort_[SortEntry(order=NUM_ANSWERS, direction=DESCENDING)]
  • clientName_jam-audio
  • bvseo_sdk, p_sdk, 3.2.1
  • CLOUD, getContent, 57.65ms